Date: 07/07/2015

Final
Update from the DMV

TRANSPORTATION LEGISLATION REVIEW COMMITTEE

Votes: View--> Action Taken:
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01:55 PM -- Update from the DMV

Mike Dixon, Senior Director, Division of Motor Vehicles (DMV), Department of Revenue (DOR), came to the table with Tony Anderson, Operations Director, DMV to present to the committee on the DMV and license plates. A copy of his presentation was distributed to the committee (Attachment K). Mr. Dixon told the committee that the DMV is on track in 2015 to meet many of its objectives surrounding customer service and to increase safety across the state. He summarized the organization of the DMV, noting that there are 34 DMV offices across the state, and that the DMV has a goal of seeing customers within an average of 60 minutes 65 percent of the time by the end of FY 2015-16 in the offices where it has deployed "Wait Less" technology, which provides automated kiosks for customers. Mr. Dixon responded to questions from the committee on how the DMV has marketed the availability of online driver's license renewals, and discussed the Driver License, Record, Identification and Vehicle Enterprise Solution (DRIVES) project that the department is currently looking to begin developing.

0707TransportAttachK.pdf0707TransportAttachK.pdf

02:04 PM

Mr. Dixon responded to a question on average wait times in the Northglenn DMV office. He discussed performance metrics of DMV offices throughout the state, noting that the Longmont and Colorado Springs offices have encountered staffing challenges in 2015. He responded to questions on average training times for new DMV hires and the average time it takes for a new driver to complete all of the necessary tests to become a licensed driver. Mr. Dixon spoke to challenges recently encountered by the DMV in reaching driver's license online renewal and customer service goals; the high volume of transactions that DMV offices had in FY 2014-15; the DMV's strategic plan for organization, business process, facilities, and IT systems improvement; and legislation implemented in the 2013-2015 legislative sessions that impacted the DMV. Mr. Dixon responded to questions on the implementation of Wait Less systems in offices that are experiencing long wait times, where the offices that support the Colorado Road and Community Safety Act are located, how long the wait times are for appointments to receive licenses in these offices, and the cost of installing Wait Less systems in DMV offices that do not currently have the system installed.


02:19 PM

Mr. Dixon further discussed legislation that has impacted the DMV in the past few years, focusing on: new diesel motor vehicles emissions testing, efforts to improve temporary license plate standards, the development of a new state driver's license and identification card, driver's license fee changes, and veteran designations on driver's licenses.


02:31 PM

Mr. Anderson provided the committee with the DMV's annual update on special license plates (Attachment L). He discussed the new special license plates that became available following the legislative session, such as the Rocky Mountain National Park license plate and the amyotrophic lateral sclerosis (ALS) Motor Vehicle license plate. Mr. Anderson provided an overview of how taxes and fees are assessed on vehicles in Colorado and discussed issuance trends for license plates over the past few years. He summarized the types of and requirements for the issuance of military plates, alumni plates, group special plates, designer plates, and other types of license plate. He responded to questions on the challenges that state faces with motor vehicle registrations.

0707TransportAttachL.pdf0707TransportAttachL.pdf

02:46 PM

Mr. Anderson then discussed the issuance of regular license plates in Colorado, the plate personalization options available for select license plate types, the DMV's license plate retirement and elimination history, and how the general public can go to the DOR's website for various data points.